Mercure Hotel Amsterdam West

Stranded in amsterdam

Pros: Stuck in Amsterdam due to cancelled flight the Mercure hotel was a lifeline,can't praise the staff enough,a great breakfast but not cheap,would be better if someone showed you how everything worked in your hotel room,it took two days to figure out the heating,and how and where everything was,could do with some writing materials in room as arrived without any luggage but overall a very nice hotel and staff

Cons: No writing materials,couldn't get safe to work,needs some drawers in room

Unexpectedly great

Pros: JUst what I needed and the staff could not do enough for us, they even kept the restaurant open for 30 minutes so we could have a late dinner.

All to wish for when you want to be there but also away.

Pros: Since we lived and worked at the artist colony around the corner, we love to stay at the beautiful lake already painted by the early modernists. Take a stroll into urban nature and the bus to go in to the old city. Night shop in front of the hotel.

Cons: The style is out of date could need a renovation.

Great value

Pros: The staff could not have been more welcoming, attentive and mostly provided a high level of customer service. Its not in the city and it surrounded by beautiful grounds, but its really easy to get into the centre. I had a problem this morning at breakfast but I voiced my concerns and the issue was resolved straight away with no hassle.

Cons: The wheelchair ramp has big holes in the bottom and my chair got stuck in it and I ended up on the floor. Its very dangerous. Also the curb access at the side and back of the hotel is barely wide enough for a wheelchair, my wheels were damaged trying to use them.

Unexpected overnight stay near Amsterdam Airport

Pros: Good breakfast, close to the airport. A tram station is rather close.

Cons: The price is not very low. We had to pay 10 EUR per glass of beer at the bar.

Excellent at every level. I would recommend very highly.

Pros: Reception staff were very welcoming, courteous and helpful. All staff were kind and helpful. Everything very clean and comfortable. Room was spotless. Breakfast was very good.

Cons: All good

Great, friendly and clean.

Pros: Really clean, kept well. Facilities great, staff super friendly and helpful.

Cons: Not an issue with the property itself but the breakfast charges were not included on booking.com so I had to pay for it (only €60) when I got there. I assumed it was included in the overall price.

Pros: Special mention to John on the front desk. Such a cool guy. We stay for one night and everything was good. The location I didn't know it was quite far. But after we get, with bus you can get anywhere. And it's literally in front of the hotel. So no complains

Great stay, very pleased

Pros: Comfy bed. Close to bus stop. Good value for money. Staff were nice. Nice and peaceful stay.

Cons: Had to get 2 forms of transport to get into Amsterdam city.

Excellent hotel, would recommend

Pros: Hotel rooms very clean, bus stop right outside hotel, staff very friendly and very helpful with all enquires

Cons: There weren’t pavements near the hotel and the highway was right outside, so quite dangerous